Ritika
MumbaiTata Group Chairman N Chandrasekaran on Sunday admitted that Air India’s response to the incident of an inebriated passenger allegedly urinating on a woman should have been ‘faster’. It was needed The incident took place during an international flight of Air India last year. After this, the Directorate General of Civil Aviation (DGCA) sought an answer from the Tata group-owned airline in this regard.
“We failed to handle this incident in the way we should have handled it,” Chandrasekaran said in the statement. In a shocking incident, an inebriated man allegedly urinated on a 70-year-old female co-passenger in the ‘business class’ of Air India’s New York-New Delhi flight on November 26 last year. The accused Shankar Mishra was arrested by the Delhi Police from Bengaluru on Saturday.
Incident on Air India flight AI102 on 26 Nov 2022, has been a matter of personal anguish to me&my colleagues at Air India. Air India’s response should’ve been much swifter. We fell short of addressing this situation the way it should’ve been: N Chandrasekaran, Chairman, Tata Sons pic.twitter.com/CW8SP6JDYM
— ANI (@ANI) January 8, 2023
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Chandrasekaran said in a statement on Sunday, “For me and my Air India colleagues, the incident of Air India flight AI102 on November 26, 2022 is a matter of personal pain. Air India’s response should have been faster. We failed to handle this situation the way we should have handled it.”
He said, “The Tata Group and Air India are fully committed to the safety and well-being of our passengers. We will review and make all possible arrangements to prevent or deal with any incident of such uncontrolled nature.” The DGCA has said that Air India’s conduct in dealing with the incident was “unprofessional” and has issued show-cause notices to the airline, its director of flight services and the flight crew.
